Privacy Policy

1. Overview

Orbit Digital ("Orbit", "we", "us", or "our"), operated under Transfortunes LLC, respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This Privacy Policy describes how we collect and use your Personal Information when you visit our website at https://orbit-digital.io, use our CRM software and automation tools, or communicate with us.

Customer Data and Processor Services: This Privacy Policy does not apply to data subjects of our business customers whose Personal Information we may receive or host pursuant to services we provide to our customers. Our customers use Orbit Digital to store and process their own customers' Personal Information—such as to create pipelines, send electronic communications, schedule appointments, and manage contacts. In these cases, we act as a processor and service provider on our customers' behalf. When you interact with one of our business customers, that customer's privacy notice governs how your data is handled.

2. Information That Orbit Digital Collects About You

We collect information about you ("Personal Information") through several channels:

• Directly from you when you provide it to us: When you book a demo, submit an inquiry, subscribe to newsletters, create an account, or purchase services, we collect your name, email address, phone number, company name, job title, billing details, and communication preferences.
• From third parties and partners: We may receive information through our authorized marketing affiliates, integration partners, and public business registries to verify business details or provide joint services.
• Automatically when you use our Platform: We collect information about how you interact with our website and platform, including device identifiers, IP addresses, browser types, page interaction logs, and through cookies or web beacons.

3. How Orbit Digital Uses Your Information

We use Personal Information for the following legitimate business purposes:

• Platform Functionality & Delivery: To deliver, maintain, configure, and improve the Orbit CRM and automation platform, diagnose server performance, and optimize user experience.
• AI Features & Productivity: Select Orbit features leverage artificial intelligence tools for workflow drafting, pipeline summaries, and message suggestions. We do not use your proprietary or customer Personal Information to train generalized public AI models. Subprocessors are strictly bound by confidentiality.
• Customer Support & Managed Services: To provide white-glove onboarding, answer technical requests, and assist with custom workflow implementations.
• Communications: To send demo confirmations, security alerts, policy updates, transactional invoices, and periodic product updates in accordance with your communication preferences.
• Security & Fraud Prevention: To monitor for unauthorized access, mitigate cybersecurity threats, and safeguard our infrastructure.
• Legal & Regulatory Compliance: To comply with applicable statutory requirements, tax regulations, and enforce our contractual terms.

4. How Orbit Digital Protects Your Information

We employ appropriate administrative, technical, and physical safeguards designed to protect your Personal Information against unauthorized access, destruction, loss, alteration, or disclosure. All data in transit is encrypted using modern TLS protocols, and databases are protected by strict access controls and Row Level Security. However, no electronic transmission or digital storage system can be guaranteed to be 100% secure. If you suspect any security incident, please notify us immediately.

5. When Orbit Digital Shares Your Information

We disclose Personal Information only in accordance with this Policy:

• With Affiliates: We may share data with our parent entity Transfortunes LLC for corporate management and administrative purposes.
• With Service Providers: With vetted vendors providing infrastructure hosting, billing processing, email and messaging delivery, and customer support systems under binding data protection obligations.
• Third-Party Platform Integrations: When you choose to connect third-party platforms (such as Stripe, Google Workspace, Zapier, or telephony providers) to your Orbit workspace, data is shared according to your explicit configuration and those providers' terms.
• Legal Requirements: When required by lawful requests, subpoena, or to protect the vital rights, safety, or property of Orbit Digital, our customers, or the public.
• SMS Opt-In Protection: Text messaging originator opt-in data and consent will not be sold or shared with any third parties or affiliates for marketing or promotional purposes.

6. Data Retention

We retain your Personal Information for only as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, provide ongoing services, resolve disputes, and comply with applicable accounting, tax, or legal retention obligations. When data is no longer needed, it is deleted or anonymized securely.

7. Information From Children

Orbit Digital is an enterprise and small-business B2B platform. We do not knowingly solicit or collect information from children under the age of 16. If we learn we have collected personal information from a child under 16 without verified parental consent, we will take prompt steps to delete that data.

8. Links to Other Websites and Third-Party Tools

Our website and software may contain links to external sites or third-party integrations. We are not responsible for the privacy practices, content, or policies of third parties. We encourage you to review their individual privacy notices prior to providing any personal data.

9. Your Legal Rights and Privacy Choices

Depending on your jurisdiction, you have specific rights regarding your personal data:

• Right to Access and Portability: Request confirmation and a copy of the personal information we hold about you.
• Right to Correction: Request updates or corrections to inaccurate or incomplete information.
• Right to Deletion: Request the erasure of your personal data, subject to legal recordkeeping obligations.
• Right to Opt Out of Marketing: Unsubscribe from promotional emails at any time via the unsubscribe link or by contacting us.
• Right to Withdraw Consent: Where processing relies on your consent, you may withdraw it at any time without affecting prior lawful processing.

10. Regional Privacy Rights (EEA, UK, US, Australia, Canada, UAE)

We comply with applicable international privacy frameworks, including the GDPR (EEA and UK), the Swiss FADP, US State Privacy Laws (such as CCPA/CPRA), the Australian Privacy Act, PIPEDA (Canada), and the UAE Federal Decree-Law on Personal Data Protection.

Orbit Digital does not sell your personal information for monetary value or engage in unauthorized profiling that produces legal effects. Residents in covered jurisdictions may submit access, deletion, or non-discrimination requests directly to our privacy team.

11. International Data Transfers

As part of delivering our global cloud services, your Personal Information may be transferred to, stored, and processed in jurisdictions other than your home country. We implement recognized standard contractual clauses (SCCs) and appropriate data protection safeguards to ensure your information receives an equivalent level of protection wherever it is processed.

12. Policy Updates

We may revise this Privacy Policy periodically to reflect technological advances, product updates, or evolving statutory requirements. The updated date at the top of this policy reflects the effective date. We encourage you to review this page regularly.